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Oceanic power failure affects 65,000 Hawaii phone customers

By Kristen Consillio

POSTED: 12:35 p.m. HST, Nov 26, 2008

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A power failure in Orange County, Calif., has disrupted digital phone service for 65,000 Oceanic Time Warner Cable customers in Hawaii.

Oceanic phone service has been intermittently down statewide since 10:15 p.m. yesterday. Oceanic doesn’t know when the service will be restored, according to Alan Pollock, Oceanic vice president of marketing. The company’s phone switch and equipment that supports the Hawaii network is housed in California.

“I can’t tell you when it will be corrected, but it’s affected people in California as well,” he said. “We don’t know the extent of the problem yet.”

The California power failure was fixed and some systems were restored last night, but the failure burned out other equipment and caused residual problems that Oceanic has yet to re-establish.

The company intends to refund customers after assessing the extent of the problem, Pollock said.

“In this situation we’re looking at it; once we get things restored we’re going to evaluate how many people were affected and how long,” he said. “Some people may be affected more than others.”

A power failure in Orange County, Calif., has disrupted digital phone service for 65,000 Oceanic Time Warner Cable customers in Hawaii.


Oceanic phone service has been intermittently down statewide since 10:15 p.m. yesterday. Oceanic doesn’t know when the service will be restored, according to Alan Pollock, Oceanic vice president of marketing. The company’s phone switch and equipment that supports the Hawaii network is housed in California.

“I can’t tell you when it will be corrected, but it’s affected people in California as well,” he said. “We don’t know the extent of the problem yet.”

The California power failure was fixed and some systems were restored last night, but the failure burned out other equipment and caused residual problems that Oceanic has yet to re-establish.

The company intends to refund customers after assessing the extent of the problem, Pollock said.

“In this situation we’re looking at it; once we get things restored we’re going to evaluate how many people were affected and how long,” he said. “Some people may be affected more than others.”

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